Tailored Support Solutions for Email & Disputes

Currently, I have been with Icarus Agency for approximately a year. Icarus takes over customer service for several webshops on my behalf. They handle all tasks, from responding to emails to resolving any disputes. This is the aspect of online entrepreneurship that I enjoy the least, and I'm not particularly skilled at it. It feels great to be able to delegate these responsibilities to a professional team that excels in their work! Furthermore, Icarus has also assisted me in setting up multiple Google stores. I am very satisfied with this aspect of Icarus as well. The Google team consists of a diverse and professional group, each with their own responsibilities and specialties. This means that I can always reach out to a specialist for any questions I may have! The communication is easy and straightforward, which I find very pleasant. All in all, I am extremely satisfied and have recommended several fellow entrepreneurs to partner with Icarus Agency because they are a reliable and trustworthy partner in the tasks they undertake.

As a customer, I am very satisfied with the service provided by Icarus. They specialize in arranging all customer service work and think along with the vision of your company. The response time is very fast and it is very approachable to get in. If you want to make sure your customer service issues are taken care of, I would definitely listen to what Icarus can do for you.

My honest review about the service of Icarus is that they provide high quality customer service beforehand i was working with other agencys but the results they got me with: customer satisfaction / return rate / disputes is not even close to Icarus's. they outperform every other agency, also communication with them and flexibility is very high level. So far i am very satisfied and happy with my choice to join icarus's service, would recommend it to everyone that owns a webshop.

Icarus support agency has long been my go to for customer service and dispute management all in one. They take care of everything without me having to worry about it. The communication is very good and I can always come to them with questions. They also often think further themselves and often come up with solutions that take me, my business and especially the customer experience to the next level.

My business really leveled up when i got the service from icarus, it gave me more time to focus on my store to generate more sales thanks guys!

So far it is always nice doing business with Icarus customer service, when there are certain issues that need to be discussed, they are responded to quickly.

EI am satisfied with the service, value for money is good as they literally do everything regarding your customer service. The main benefit is that they have a lot of experience regarding klarna and they helped me a lot with that. Furthermore, they are very helpful and can always think with you if you have problems

I wanted to let you know that I am incredibly satisfied with working with Icarus Agency. Thanks to their professional services, I now have more time to fully concentrate on my business. Their efficient approach and effective results have exceeded my expectations. In short, a very positive experience!

We couldn't be more grateful for the outstanding support provided by Icarus Agency in managing our customer service emails. As an e-commerce dropshipping company, ensuring seamless communication with our customers is paramount, and Icarus Agency has exceeded our expectations. Their team demonstrates a remarkable understanding of our business model and the unique challenges of dropshipping. The efficiency with which they handle customer inquiries, address concerns, and provide solutions has significantly contributed to the overall success of our business and made it easier to scale to high numbers. Icarus Agency not only acts as an extension of our business but consistently goes above and beyond to uphold our commitment to excellent customer service. Their responsiveness and attention to detail have resulted in increased customer satisfaction and a lower dispute at payment providers. We highly recommend Icarus Agency to any e- commerce business looking for a dedicated partner to handle customer service emails.